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Return Policy

Goods no longer required /incorrectly ordered by customer
If goods are no longer required or have been ordered incorrectly by you then these will be accepted back by RT3 LEDsubject to the following:

  • The goods to be returned are reported to RT3 LED within 7 working days of the delivery date and a returns number has been allocated by RT3 LED **
  • The goods and packaging are in perfect working order/condition and in our view, are suitable for resale
  • The goods are to be returned by yourselves at your expense

Please note should the goods be found not to be in a saleable condition upon their return to RT3 LED, we will be unable to issue the necessary credit and we will arrange return of the item(s) to you at your expense.


Incorrect/Missing Items
Should you find upon receipt of your order that there are goods that have are of Insufficient qua;ity then you need to inform us within 5 days of the delivery date so we can arrange for your order to be rectified.


Incorrect Product Delivered by RT3 LED
In the event that an incorrect product has been delivered please contact us on 0845 4301100 within 5 working days of the delivery date.
We will log details of your call and arrange for a Returns Number to be issued to you. Assuming that the error is RT3 LED's and the goods are still of a saleable condition we will dispatch the correct goods to you on a standard service and arrange for collection of the incorrect product. †
In order to try and minimize these issues we strongly recommend that you take time to study your order confirmations. These clearly highlight the goods ordered, dates of delivery and delivery addresses.
If you are not currently receiving confirmations please contact our us at sales@rt3group.co.uk and we will arrange for confirmations to be sent to you, either electronically or by fax.


Bespoke Items - Trade Customers Only
(Items not listed on our Web Site)
Please note that all enquiries for non-stock and non-standard items should be confirmed in writing (email or fax) to RT3 LED. As these are made specifically for you the product is not subject to the return policy, unless they are faulty. There is no facility for you to cancel these orders.


Cut Cable- Trade Customers Only
Please note that all cable that has been cut as per your instructions is non returnable, unless proven to be faulty.

**Where lighting has been ordered incorrectly it will be the responsibility of the customer to arrange carriage for its return. Rt3 LED will only credit your account upon satisfactory inspection of the returned goods.
† Should the collection fail on the agreed date, then Rt3 LED will charge for any subsequent collections that are arranged for that particular consignment.